Design Thinking Archives

Empathy Map

by lisag-design | Nov 22, 2021 | Curiosity, Design Thinking

Design Thinking Toolbox – Empathy Mapping There are a couple of different ways you can approach your customer journey map. There’s a starter approach and a more scientific approach. The way you map or the way it looks doesn’t matter because the important part is...

Guide to Customer Journey Maps

by lisag-design | Nov 22, 2021 | Curiosity, Design Thinking, Leadership

Your guide to customer journey maps – the secret to long term brand advocates Do you spend time walking through your business as a paying customer? Are emails answered quickly, opening hours as advertised, website speedy, purchases simple and the products match...

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